Between 40% and 60% of the queries handled by a conversational assistant today are ultimately escalated to a human. Each of these escalations represents operational capacity that was never generated.
In this e-book, we explain why the answer is not another chatbot, but a different approach: a concierge that orchestrates specialized agents, resolves complex queries without human intervention, and takes action across an organization’s systems, without sacrificing traceability or control.
CONTENTS
- From Chatbots to Intelligent, Resolution-Driven Customer Service.
- Nubi Agentic Concierge: The Next Step in Customer Experience.
- Intelligent Agents vs. Traditional Chatbots.
- Selecting the Right RAG Approach.
- The Challenge of Delivering Reliable Answers.
- Data Sovereignty.
- Metrics for a Successful Implementation.
- Nubi Agentic Concierge Use Cases.
- The Business Benefits of Nubi Agentic Concierge.
- Conclusions.