Hybrid Multi-Cloud • Financial Services • Microsoft
Optimal performance with Azure architecture
AXA Assistance increases the productivity of its operators by 30%, improving its customer service and reducing its operating costs with a PCI-DSS model.
About the client
Present in 63 countries, the AXA Group is at the service of more than 105 million clients, individuals and companies, for whom it manages their insurance, financial protection, savings and real estate investments.
In Latin America, AXA Assistance is one of the most important companies in the insurance market, present in Argentina for 24 years.
Needs
Latency and poor performance on their cloud environment was directly affecting their operations in LA, with a direct consequence of delays on their Call Center operations.
Solution
Nubiral redefined Axa’s cloud architecture improving their CRM performance and avoiding waiting times for their end clients.
Results
Operators productivity raised up to 30% while reducing operational costs.
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