Data & Innovation • Financial Services • AWS
Automated management of operational documents with Generative AI in a cloud environment
Implementation of GenAI solutions on Azure and AWS enabling intelligent queries across multiple formats, ensuring high availability and low latency.
About the client
A leading financial institution in the country, with an extensive branch network providing banking services to individuals, SMEs, and large corporations.
It stands out for its strong presence in regional areas and its commitment to financial inclusion, offering innovative digital solutions to simplify financial management for its customers.
Its strategy is built on technological transformation and the continuous improvement of user experience across both physical and digital channels.
Needs
The bank needed to optimize access to key operational information for its employees, particularly in branches.
The goal was to implement a solution that would allow consulting procedure manuals and internal documents through natural language, thereby automating the search and support process without depending on human assistance.
It was projected that more than 5,000 employees would use the tool.
Solution
Nubiral developed a Generative AI-based solution using AWS cognitive services.
The conversational assistant enables natural language queries on internal documents, without storing conversation history.
The technology employed included integration of LLM models such as Anthropic Claude and Amazon Titan Embeddings G1.
The solution was deployed as a chat accessible from a web application, designed for scalability and ease of use.
Results
Employees can now access manuals and procedures quickly and autonomously, improving response times and operational efficiency across the entire branch network.
In addition, a scalable technological foundation was established, enabling future expansion of document coverage and integration with other systems in the bank’s digital ecosystem.
