Data & Innovation • Transportation & Logistics • AWS
Generative AI conversational assistant for logistics supervision
A major Argentine logistics company implements a chatbot that allows supervisors to check the status of their branches in real time.
About the client
A leading company in the Argentine logistics market, with an extensive network of branches across the country and a strong commitment to digital transformation to optimize its operational and service processes.
Needs
The company sought to develop a conversational assistant that would enable supervisors to check the operational status of their branches at any time.
Quickly accessing information on delayed or pending orders is key to continuous service improvement and real-time decision-making.
Solution
Nubiral proposed developing a chatbot based on Generative AI technology, designed to interact in natural language and retrieve information directly from the company’s databases.
In addition, voice input and output functionality was enabled, allowing users to send and receive audio, enhancing the communication experience and speed.
Results
The assistant has proven to be a valuable tool for supervisors, effectively responding to operational queries and improving day-to-day efficiency.
Initial reports indicate a high level of client satisfaction, highlighting its usefulness and ease of use.
