AI working alone and generating even bigger benefits for your company? All seems to indicate that this could be a reality this year, as one of the big trends for 2025 in technology is Agentic AI.
These intelligent agents are goal-based software entities that use AI techniques to complete tasks and achieve pre-set goals.
They do not require explicit inputs (prompts) or produce predetermined outputs. Instead, they can receive instructions, create a plan and use tools to complete tasks and produce dynamic results.
In other words, agents are fostering a new era in which AI becomes more autonomous. How will this impact businesses?

One of the big trends of 2025
Much of the last two years has been spent talking about generative AI. This year, one of the big players will be AI agents.
The market consulting firm, Gartner, claims that it will be one of the top ten trends by 2025. It also warns that by 2028, 33% of enterprise software applications will include Agentic AI, versus less than 1% in 2024. This will enable 15% of daily work decisions to be made autonomously.
In line with this data, another consulting firm, IDC, states that 60% of Latin American companies will use agents set up for specific functions by 2028.
Benefits of using Agentic AI
With Agentic AI, companies gain access to a whole new universe of benefits. For one, the autonomy of the tools allows organizations to increase the number of automatable tasks.
It also speeds up the decision-making process and makes it more accurate. The era of personalization at scale is also advancing. Not only can an agent suggest an ideal product for a customer based on his or her profile, but he or she can also offer it at the exact moment the customer needs it. For example, when it is a spare part that needs to be renewed within a certain period of time.
On the other hand, risk management is improved. This is because anomalies or problem situations are anticipated. This is a particularly valuable advantage in areas such as cybersecurity, regulatory compliance or asset management.
Use cases
The use cases are countless. Among many things, it can be used for:
- Incident or problem resolution with hardware.
- End-to-end supply chain optimization.
- Taking customer service to a new level.
- Designing and executing a business strategy.
Every industry can capitalize on the value of this new technology. Software development can use it to monitor systems, spot errors and automatically adjust them. In the oil & gas or telecommunications industry, equipment maintenance can be scheduled before failures happen. In banking, it can alert investors to a potential emerging risk, even before it becomes public.
The number of opportunities is really quite numerous.
Why you should begin exploring Agentic AI
While the technology is still in its nascent stages, it is important for companies to start exploring it now.
Because it’s all about the evolution of generative AI into these autonomous, intelligent solutions. Agents no longer just process data. They also plan, come to conclusions and proactively make decisions. In addition, they have the ability to manage and solve unknown problems.
An early exploration of the technology, its scope, its challenges and its opportunities, could be key for an organization to stand in front of its competition.
The challenges of Agentic AI
Implementing intelligent agents is not without risk. For starters, Forrester, the market consulting firm, claims that three out of four companies building agentic architectures on their own will fail.
But that’s not all: another challenge is that the technology could become proliferating without governance and monitoring. Or that it relies on low-quality data and makes unreliable decisions.
At Nubiral we have a center of excellence specialized in generative AI. We can accompany you with the knowledge, experience and resources to take your organization to a new level.
Conclusions
Agent-based AI will no longer simply “take orders”. It will set goals, plan, make complex decisions and adapt to change.
The benefits and opportunities are very significant. But so are the challenges. That is why the presence of a technology partner to guide you through this new disruptive process is essential.
The future is undoubtedly becoming more and more intelligent.
Are you interested in letting us help your organization take its first steps into the world of AI agents? We look forward to hearing from you: Schedule a meeting!