Data & Innovation • Healthcare • Microsoft
A medical center implements a chatbot and cognitive services
Improvement in patient care times and reduction in administrative staff dedication costs for routine tasks.
About the client
A clinical endocrinology medical center since 1992.
They are also dedicated to various associated disciplines, making it a multidisciplinary health center. The areas of Clinical Medicine, Medical Aesthetics, Clinical Research, and PINE (Program for the Integral Health of the Elderly) have more than 70 professionals working together to achieve a quality diagnosis and personalized treatment for each patient.
Needs
The client needs to improve the average patient care time and reduce the costs associated with administrative staff dedicated to routine tasks that can be automated through process automation software.
Solution
A chatbot is implemented via WhatsApp to efficiently and automatically manage appointment scheduling for virtual consultations, streamlining the workload for the assigned secretaries’ back-office tasks. Additionally, it includes cognitive services that interact intelligently and are connected to the client’s current administrative systems without requiring major modifications.
Results
The average patient care time was improved by 70%, and the costs associated with administrative staff dedicated to routine tasks were reduced by 50%.
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