HEALTHBOT
Cognitive Services for the Health Industry.

MAIN CHALLENGES
THE HEALTH SYSTEM TODAY REQUIRES:
WHAT IS HEALTHBOT?
HealthBot is a virtual channel of support that uses cognitive technologies such as artificial intelligence, in order to optimize and speed up the times of health institutions: clinics, hospitals or health care centers. In this way, the staff of these institutions can focus on more complex tasks that involve human participation.
Among its benefits, patients can make an appointment in the morning, even if they show the first symptoms late at night. They can also access information, suggestions and assistance 24 hours a day, 7 days a week to improve your health.
During the bot development, doctors and healthcare providers can incorporate basic FAQs so that visitors and patients get the information they need.
They can also schedule follow-up appointments using a patient’s reservation history, send reminders about upcoming appointments, manage their medical orders and prescriptions, and even manage payments.
HealthBot will chat with patients in a friendly, humane and personalized way.
#MainBenefits
#HealthBotScope
Assignment and confirmation of service shifts with validation of credentials.
Personalized questions providing 24/7 assistance.
Payment management. Billing.
Management of documentation and medical studies.
Video calls
with professionals.
Automatization of routine tasks.
#Technologies
Chatbots and virtual agents
Systems that can interpret voices or texts freely to provide predefined standard responses.
Intelligent Automation
With the support of Artificial Intelligence, it allows optimizing processes to reduce operating cycles.
Natural Language Processing (NLP)
Learning algorithms that analyze information unstructured.
Machine Learning (ML)
Systems that learn through variations in advance, assimilating learnings from data and decisions.
HEALTHBOT APPLICATION EXAMPLES

Success Cases
Needs | The clinic needed to improve average time care for patients at the same time they lower their costs and times of routine administrative tasks that can be automated by software (of process automation).
Nubiral Solution | A chatbot is implemented through WhatsApp to allow the efficient and automatic scheduling of appointments for virtual consultations while streamlining the loading and back office work of assigned secretaries. In addition, it includes cognitive services that interact in an ¨intelligent¨ way, and are connected with the current administrative systems of the client, without having to make major modifications.
Results | It was possible to improve the average time of attention to patients by 70%, and lower dedication costs from administrative staff to routine tasks at 50%.