Data & Innovation • Education • Microsoft
Chatbot: 24/7 Integration and Communication
Important university campus in Guadalajara achieved a response time to frequently asked questions from its students in milliseconds.
About the client
Public institution of middle-higher and higher education based in the Metropolitan Area of Guadalajara. Chronologically, according to its foundation, it is the second oldest and most important university in Mexico, the seventeenth in North America, and the fourteenth in Latin America.
Since 1994, the University operates through a network model to organize its academic activities.
The University Network is comprised of 15 university centers, a Virtual University System, a High School Education System, and the General Administration of the institution.
For the 2021-2022 academic year, the total enrollment of the University Network amounts to 310,000 students, at both the Higher and Middle levels.
Needs
The University currently has various applications on the Microsoft Azure platform, integrated into the Moodle educational platform.
This document is focused on the opportunity to carry out the integration task, including the ability to communicate with all stakeholders 24/7.
The chatbot must be fully integrated into the University of Guadalajara portal and have the ability to predict responses through variations of the entered question-answers.
Solution
Nubiral makes its professional services team available to the client to correctly implement the various activities to meet the client’s needs. Nubiral’s Data and Innovation team has developed cognitive solutions that allow interacting with users or customers in an almost human-like manner. Chatbots with AI technology enable better interaction, understand natural language, and learn from conversations to improve their performance.
WORK PLAN:
Stage 1 – Chatbot on the University Portal
1. Information gathering on the current architecture.
2. Solution architecture planning.
3. Chatbot development and training.
4. Integration with the current architecture and portal.
Stage 2 (optional) – Multichannel Cognitive Services
1. Integration of the chatbot into other channels (MS Teams, WhatsApp, email, etc.).
2. Voice services, voice to text, text to voice.
3. Services in other languages (multilingual chat).
Results
Due to the impossibility of attending to students in person, the implementation of the chatbot allowed for automated assistance to students with a series of frequently asked questions related to administrative daily activities. The response time to these frequently asked questions is currently in milliseconds.
Furthermore, complete independence from the Business Intelligence (BI) area was achieved by the user areas. They currently have total freedom to consume information in the various formats they require.
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