We harness the power of data for better decision making within an innovative organizational culture, through our team of Data Architects, Data Scientists and Data Engineers.
This evolves into gigantic volumes of data, which using the tools provided by the cloud allows us not only to improve its analysis but also to implement Machine Learning and AI to increase business intelligence.
Robotic Process Automation (RPA) and Artificial Intelligence that empower a rapid automation of end-to-end business processes and accelerate digital transformation.
Three forces reshaping the technology agenda: AI, cloud, and security
Intelligent automation, cloud cost optimization, and proactive security: three pillars that come together to transform technology operations with a direct impact on productivity, costs, and resilience.
Technology trends 2026: The year of intelligent architecture
Technological evolution is no longer about adopting isolated solutions, but about designing intelligent architectures capable of learning, anticipating, and operating autonomously.
Learn about our architecture that combines at least one public and one private cloud to deliver the highest levels of scalability, flexibility, and performance.
Modernization of SAP on AWS: Efficiency, control and scale for a leading automotive company
A renowned automotive company accelerated its digital transformation by migrating and modernizing its SAP S/4HANA environment on AWS, ensuring operational efficiency, scalability and cost savings.
Gobernanza cloud que garantiza rendimiento, seguridad y eficiencia en el mundo del streaming
En un entorno donde la experiencia del usuario es clave, una reconocida plataforma de streaming confió en Nubiral para optimizar sus operaciones en AWS y escalar de forma segura, continua y eficiente.
Data Sovereignty: Key to innovating securely, complying with regulations, and maintaining control of information in increasingly complex digital environments.
A tour of the main opportunities that arise from a correct and timely migration of workloads to the cloud, and the trends that are being visualized in the cloud universe.
Application migration, optimization, efficiency, security, analytics and implementation services, with the aim of simplifying and accelerating the adoption of the latest IT trends in the market.
DevSecOps transformation: Speed, security and collaboration for modern development
A leading technology company modernized its development ecosystem with GitHub and Azure alongside Nubiral, reducing provisioning times and improving security.
We scale to environments with thousands of items monitored simultaneously.
We also capture data of systems and applications over time to make proactive decisions and to anticipate disruptions in business services.
End-to-End data governance for cybersecurity operations
One of the leading banks in Chile utilizes the most advanced AWS services to work on the ingestion, storage, detection, and predictive models of data from cybersecurity intelligence sources.
Data products: What they are and why your business needs them
How to transform scattered information into reusable digital assets that accelerate decision-making, improve operational efficiency, and open up new business opportunities.
Secure AI development: Higher value and lower business risk
All about this approach to developing and deploying AI while ensuring ethical, legal, data protection, information security and accountability principles.
Three forces reshaping the technology agenda: AI, cloud, and security
Intelligent automation, cloud cost optimization, and proactive security: three pillars that come together to transform technology operations with a direct impact on productivity, costs, and resilience.
Data products: What they are and why your business needs them
How to transform scattered information into reusable digital assets that accelerate decision-making, improve operational efficiency, and open up new business opportunities.
Amazon Bedrock AgentCore: From Assistants to Autonomous Agents
Amazon Bedrock AgentCore permite desplegar agentes de IA autónomos en entornos empresariales: razonamiento, integración con sistemas corporativos y control a escala.
All about the ability to coordinate specialized agents that operate with context, rules, and business objectives so that this technology becomes a true competitive advantage.
Technology trends 2026: The year of intelligent architecture
Technological evolution is no longer about adopting isolated solutions, but about designing intelligent architectures capable of learning, anticipating, and operating autonomously.
As an Advanced Consulting Partner of the AWS Partner Network, we think outside the box, daring to go where no one has gone before.
We constantly challenge ourselves to be better, providing your company with AWS solutions in a holistic and tailored way.
As Cloud Gold Partner, we work together with Microsoft every day to offer our clients the most innovative solutions based on the different microservices and capabilities that the Azure cloud offers.
Our team is constantly training and certifying on Azure’s services.
We scale to environments with thousands of items monitored simultaneously.
We also capture data of systems and applications over time to make proactive decisions and to anticipate disruptions in business services.
Nubiral and Diligent join to present a revolutionary solution that will transform the way organizations manage their GRC (Governance, Risk, and Compliance) processes.
We harness the power of data for better decision making within an innovative organizational culture, through our team of Data Architects, Data Scientists and Data Engineers.
This evolves into gigantic volumes of data, which using the tools provided by the cloud allows us not only to improve its analysis but also to implement Machine Learning and AI to increase business intelligence.
Robotic Process Automation (RPA) and Artificial Intelligence that empower a rapid automation of end-to-end business processes and accelerate digital transformation.
Three forces reshaping the technology agenda: AI, cloud, and security
Intelligent automation, cloud cost optimization, and proactive security: three pillars that come together to transform technology operations with a direct impact on productivity, costs, and resilience.
Technology trends 2026: The year of intelligent architecture
Technological evolution is no longer about adopting isolated solutions, but about designing intelligent architectures capable of learning, anticipating, and operating autonomously.
Learn about our architecture that combines at least one public and one private cloud to deliver the highest levels of scalability, flexibility, and performance.
Modernization of SAP on AWS: Efficiency, control and scale for a leading automotive company
A renowned automotive company accelerated its digital transformation by migrating and modernizing its SAP S/4HANA environment on AWS, ensuring operational efficiency, scalability and cost savings.
Gobernanza cloud que garantiza rendimiento, seguridad y eficiencia en el mundo del streaming
En un entorno donde la experiencia del usuario es clave, una reconocida plataforma de streaming confió en Nubiral para optimizar sus operaciones en AWS y escalar de forma segura, continua y eficiente.
Data Sovereignty: Key to innovating securely, complying with regulations, and maintaining control of information in increasingly complex digital environments.
A tour of the main opportunities that arise from a correct and timely migration of workloads to the cloud, and the trends that are being visualized in the cloud universe.
Application migration, optimization, efficiency, security, analytics and implementation services, with the aim of simplifying and accelerating the adoption of the latest IT trends in the market.
DevSecOps transformation: Speed, security and collaboration for modern development
A leading technology company modernized its development ecosystem with GitHub and Azure alongside Nubiral, reducing provisioning times and improving security.
We scale to environments with thousands of items monitored simultaneously.
We also capture data of systems and applications over time to make proactive decisions and to anticipate disruptions in business services.
End-to-End data governance for cybersecurity operations
One of the leading banks in Chile utilizes the most advanced AWS services to work on the ingestion, storage, detection, and predictive models of data from cybersecurity intelligence sources.
Data products: What they are and why your business needs them
How to transform scattered information into reusable digital assets that accelerate decision-making, improve operational efficiency, and open up new business opportunities.
Secure AI development: Higher value and lower business risk
All about this approach to developing and deploying AI while ensuring ethical, legal, data protection, information security and accountability principles.
As an Advanced Consulting Partner of the AWS Partner Network, we think outside the box, daring to go where no one has gone before.
We constantly challenge ourselves to be better, providing your company with AWS solutions in a holistic and tailored way.
As Cloud Gold Partner, we work together with Microsoft every day to offer our clients the most innovative solutions based on the different microservices and capabilities that the Azure cloud offers.
Our team is constantly training and certifying on Azure’s services.
We scale to environments with thousands of items monitored simultaneously.
We also capture data of systems and applications over time to make proactive decisions and to anticipate disruptions in business services.
Nubiral and Diligent join to present a revolutionary solution that will transform the way organizations manage their GRC (Governance, Risk, and Compliance) processes.
Three forces reshaping the technology agenda: AI, cloud, and security
Intelligent automation, cloud cost optimization, and proactive security: three pillars that come together to transform technology operations with a direct impact on productivity, costs, and resilience.
Data products: What they are and why your business needs them
How to transform scattered information into reusable digital assets that accelerate decision-making, improve operational efficiency, and open up new business opportunities.
Amazon Bedrock AgentCore: From Assistants to Autonomous Agents
Amazon Bedrock AgentCore permite desplegar agentes de IA autónomos en entornos empresariales: razonamiento, integración con sistemas corporativos y control a escala.
All about the ability to coordinate specialized agents that operate with context, rules, and business objectives so that this technology becomes a true competitive advantage.
Technology trends 2026: The year of intelligent architecture
Technological evolution is no longer about adopting isolated solutions, but about designing intelligent architectures capable of learning, anticipating, and operating autonomously.
La importancia de definir los KPIs en observabilidad
El uso adecuado de esta herramienta puede ser clave para mejorar la experiencia del cliente, incrementar la rentabilidad o bajar los costos, entre otros beneficios.
No se trata de la tecnología, sino del negocio. Por eso, las métricas de observabilidad se convierten en una variable clave a tener en cuenta para entender si se siguieron los caminos adecuados y optimizar las decisiones a futuro.
La observabilidad es un conjunto de prácticas y herramientas para gestionar y controlar arquitecturas distribuidas y complejas. Cada vez más, se consolida como una evolución del monitoreo, que detecta anomalías y anticipa problemas en el cada vez más complejo panorama de IT.
Pero ya no desde una perspectiva técnica, como la de entender si un servidor funciona o no. Hoy, el foco está puesto en entender cómo cada inconveniente en los sistemas impacta en la experiencia del usuario y, como consecuencia, en los resultados de tu organización.
Los tres pilares de la observabilidad
El modelo de observabilidad se sustenta sobre tres pilares: registros, métricas y seguimientos. Analicemos en detalle cada uno de ellos y luego nos concentraremos puntualmente en las métricas.
Registros (logs)
Los eventos se conservan en registros que, en general, se presentan en formato de texto u otra alternativa entendible por los humanos. Casi siempre son generados por elementos de infraestructura: dispositivos de red, servidores, nubes. Pero también pueden crearse a partir de sistemas operativos, middleware o plataformas digitales.
Su objetivo: registrar aquello que podría representar información crítica sobre el funcionamiento de cada uno de esos elementos.
La información que almacena tiende a ser histórica o retrospectiva. Su uso principal suele ser establecer contexto en la gestión de operaciones. En algunos casos, incluyen datos de telemetría con información detallada disponible en tiempo real.
Métricas (metrics)
Las métricas en observabilidad son datos cuantitativos que proporcionan información sobre el estado y el rendimiento de los sistemas y aplicaciones. Cuando se las recopila y analiza adecuadamente, se obtiene una visión objetiva y medible de cómo están funcionando sus sistemas.
Seguimientos (traces)
Registros de rutas de información o flujos diseñados para analizar una unidad de trabajo, como una transacción. Para ello, sigue la secuencia de procesos que la lógica de la aplicación indica.
La observabilidad al servicio del negocio
Para lograr resultados exitosos en materia de observabilidad, es necesario integrar estos tres pilares. Trabajar con ellos de forma independiente o utilizar diferentes herramientas para cada función lleva a datos inconexos y difíciles de aplicar.
En cambio, al utilizarlos de manera integrada, es posible entender no sólo cuándo ocurren los problemas, sino por qué suceden.
Si bien los tres pilares son vitales, es importante considerar algunas limitaciones que presentan. No siempre es sencillo clasificar registros para sacar conclusiones o establecer relaciones. Los seguimientos suelen generar numerosos datos innecesarios. Y los KPIs en observabilidad son difíciles de etiquetar y ordenar y necesitan de una mirada abierta y amplia para que ayuden a resolver problemas.
Por eso, a la hora de implementar el plan de observabilidad, el mindset debe estar puesto no en las herramientas, sino en los objetivos del negocio. El primer paso es entender qué necesita la organización (mejorar el nivel de servicio al cliente, acelerar los tiempos de uso de una determinada aplicación). Recién después puede avanzarse sobre los objetivos propios de la observabilidad que, por supuesto, estarán alineados con los primeros.
Definiendo los KPIs para tu negocio
En particular, las métricas en observabilidad deben estar vinculadas a objetivos del negocio. Algunas de ellas pueden estar orientadas a:
Atraer y retener clientes satisfechos
La observabilidad permite detectar puntos de fricción, demora o problemas que puedan generar insatisfacción en los clientes. Luego, se pueden aplicar medidas correctivas para solucionar esos problemas, hacer la compra más fluida y anticipar conflictos antes de que afecten los resultados del negocio. En resumen: se logra llevar la experiencia del cliente a un nuevo nivel, generando mayores niveles de satisfacción y lealtad.
Detectar y anticipar actividades fraudulentas
¿Una actividad sospechosa? ¿El comportamiento actual del usuario no se condice con su historia? Con las métricas adecuadas, es posible anticipar estas situaciones y crear planes de acción como respuesta. Así, se protege tanto el negocio y su reputación como la privacidad y la seguridad de los clientes.
Impulsar los resultados financieros
El ojo puesto sobre los factores que impactan en la rentabilidad y en los costos. Se identifican tempranamente las brechas y se corrigen antes de que afecten a la organización.
Conclusiones
Los KPIs proporcionan información sobre el estado y el rendimiento de los sistemas y aplicaciones y constituyen uno de los pilares de la observabilidad.
Sin embargo, su máximo poder radica no en que los profesionales del área puedan entender si un servidor está funcionando o no de acuerdo a lo esperado. Va mucho más allá: pueden aplicarse a entender cómo el rendimiento de IT impacta en las principales variables del negocio. Así, se trata de una pieza clave. Puede impulsar la experiencia de los clientes, la seguridad de las transacciones, el aumento de la rentabilidad o la baja de costos, entre otros beneficios.
¿Te interesa alinear tu panorama tecnológico con el crecimiento de tu organización? En Nubiral tenemos un equipo de expertos en observabilidad que te pueden ayudar en ese camino. ¡Agenda tu reunión!