Monitoring & Intelligence | Media & Entertainment
Services Optimization with Monitoring tools
Global Telecommunications Company optimizes its service with monitoring tools that prevent the outage of equipment and services on its video streaming platform.
About the client
The client is one of the largest internet, mobile communication and access to on-demand content companies in Latin America, managing hundreds of thousands of clients throughout the region and growing data traffic year after year.
Within their business portfolio, they have an online and on-demand subscription and rental service for movies, series, documentaries and concerts, to be viewed on any type of device and at any time.
Needs
The fall of equipment and services generated an unavailability in the video streaming platform, directly affecting the customer experience. This generally results in the possible loss of the user and its corresponding impact on the business.
Solution
The company felt the need for proactive monitoring tools to support the NOC and its L2 and L3 engineers.
When the client’s IT team came to us and explained their problems, a lack of visibility of their platform was clearly evident, generating longer times for the team to detect problems with the consequent decrease in the quality of customer service.
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