Monitoring & Intelligence • Financial Services • Zabbix
Telephone exchange monitoring, usage metrics, and channels
Monitoring of AVAYA phone system through the implementation of Zabbix, executing the only method of information extraction via telnet manager.
About the client
Assist Card is part of the Starr Insurance Companies group. It has been providing comprehensive assistance to travelers since 1972 and has expanded across five continents.
With 74 interconnected customer service offices equipped with cutting-edge technology, it ensures uninterrupted multilingual service 24 hours a day, 7 days a week.
It boasts an extensive network of providers worldwide, capable of offering solutions and immediate responses in more than 190 countries, from simple medical consultations to more complex incidents such as medical evacuation, luggage tracking, and flight booking.
Needs
The client desired to be able to visualize the health status of their AVAYA phone system and additionally view metrics regarding the usage of trunks and channels within it.
Solution
A script was developed which utilizes native Linux components to extract information from the manager, and leveraging the available Zabbix Sender libraries, actively sends the information to Zabbix.
Results
Thanks to the variety of information ingestion methods available in Zabbix, the client was able to monitor a CORE component of their business logic, moving away from proprietary tools, thus extending the available capacity information.
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