Nubi Agentic Concierge is an autonomous agent that resolves complex inquiries without human intervention, turning every interaction into real operational capacity. Available 24/7/365 via web, WhatsApp, and voice channels in Spanish, English, and Portuguese, it provides real-time assistance, responds with verified information, and ensures the traceability of every decision.
Most RAG solutions use a single retrieval strategy for all cases. At Nubiral, we take a different approach: before going live, we evaluate different architectures using each organization’s actual documents and select the one that offers the highest accuracy. The result is a retrieval rate of up to 98.9%, compared to the 70–80% typically achieved by the market (RAGBench, 2024).
<b>What Nubi Agentic Concierge Does for Your Organization.</b>
40%–60% of cases involve humans
Chatbots answer FAQs. When faced with a complex inquiry, they hit a wall—and a human agent ends up picking up the tab. Every escalation is a technological failure charged to the operating budget.
Outdated knowledge bases
A rate change, a new regulation, or an updated policy can take weeks to reach the bot. During that time, every response is potentially incorrect—and neither the system nor the user is aware of it.
Without any real reasoning
Scripted bots follow decision trees. They don't synthesize context, handle ambiguity, or guide multi-step processes. That requires intelligence—not a lookup table.
Zero traceability
Responses come without explanation. In regulated industries—government, banking, healthcare—that’s not a UX gap. It’s a compliance issue.
Up to 70% of inquiries resolved without human intervention
The user makes the decision. The team is then free to focus on cases that do require human judgment.
Knowledge base updated in less than 30 seconds
No tickets to IT; handled by the business unit.
Real-world multi-step reasoning
The agent breaks down the query, plans, and replans—without rigid scripts.
Auditable audit trail
Every decision recorded along with its steps—key to regulatory compliance.
Zero-Code Panel
Identity, tone, rules, and knowledge base are managed by the business. No reliance on IT.
98.9% recovery accuracy
Winning architectural design selected based on an evaluation of the client's documents.
<b>Your data, in your account. Always. </b>
The retrieval quality of Nubi Agentic Concierge is measured using the same metrics as those used in the scientific literature on information retrieval—both before go-live and on an ongoing basis in production.
Nubi Agentic Concierge is deployed via Terraform on the customer’s AWS account. End-user data never leaves the customer’s infrastructure.
We run the client’s Golden DataSet against four different retrieval architectures using three standard metrics. The client goes into production only with the one that performed best on their own documents. If the client does not have a Golden DataSet, Nubiral helps them build one—it is not an entry requirement.
We run the client’s Golden DataSet against four different retrieval architectures using three standard metrics. The client goes into production only with the one that performed best on their own documents. If the client does not have a Golden DataSet, Nubiral helps them build one—it is not an entry requirement.
Hit@1
Hit@3
MRR
RAGBench, arxiv:2407.11005, 2024 · Market baseline: 70–80% · Nubi Agentic Concierge: 98.9%
<b>The initial benchmark validates Day 1. All three instances maintain quality over time. </b>
Instance 01
Instance 02
Update Assessment
When an administrator replaces a document, the system detects inconsistencies, changes in deadlines, costs, or policies—and shows what has changed before applying the changes.
Instance 03
Periodic Anti-Degradation Assessment
The customer’s Golden DataSet runs periodically against the agent in production. We continuously monitor Hit@1, Hit@3, and MRR, and issue alerts if there is any degradation.
Roadmap: Automated CI/CD
<b>One platform. Endless applications. </b>
The retrieval quality of Nubi Agentic Concierge is measured using the same metrics as those used in the scientific literature on information retrieval—both before go-live and on an ongoing basis in production.
<b>Three options. One quality standard. <br></b>
The rigor of the evaluation methodology is the same for all three. All include annual support for at least one year.
<b>From consultation to go-live in four steps.<br></b>
The procurement process through AWS Marketplace is straightforward and seamless.
“Nubiral is part of the AWS Generative AI Innovation Center’s Partner Agentic Factory (PAF). Its work on co-innovating retrieval architectures reflects the technical expertise we seek in our partners. ”
AWS Generative AI Innovation Center(GenAIIC)
The Nubiral AI Center of Excellence is Nubiral’s Artificial Intelligence division, with an “AI-First” DNA: cutting-edge teams, continuous learning, and a rigorous evaluation methodology that allows us to always choose the best architecture from a financial, technical, product, and delivery perspective. We evaluate all available frameworks and strategies—and we only deploy into production those that meet our high standards.
Frequently Asked Questions
A traditional chatbot follows scripts: it responds with pre-programmed answers, and when a query becomes complex, it escalates it to a human. Nubi Agentic Concierge is an agent: it retrieves information in real time, reasons through multiple steps, validates the response against sources before delivering it, and can perform actions on external systems. The difference isn’t a matter of marketing—it’s a matter of architecture.
Before deploying the agent to production, we run the client’s Golden DataSet against four different retrieval architectures. We evaluate each one using standard information retrieval metrics (Hit@1, Hit@3, MRR). Only the winning architecture is deployed to production. There is no generic default.
It depends on the plan: Standard up to 3 weeks, Professional up to 5 weeks, Enterprise up to 8 weeks. These timeframes are subject to the customer providing all required information and meeting the security requirements for their AWS account.
No. Nubi Agentic Concierge is deployed via Terraform on the customer's AWS account. End-user data never leaves the customer's infrastructure. Nubiral does not have access to production data.
It is not a prerequisite. Nubiral helps the client build it using questions that are representative of the actual volume of inquiries. The Golden DataSet can be built in parallel at the start of the project.
Yes. Integrations are carried out via the Amazon Bedrock AgentCore Gateway. Specific integrations are designed and implemented as separate initiatives, each with its own scope, effort, and deliverables.
Nubi Agentic Concierge is purchased through the AWS Marketplace via a private offer. The price is a flat fee that covers implementation and annual support. The customer pays AWS directly for AWS infrastructure usage. Private offer generated within 72 hours.
